UltraCrew
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Privacy Policy

Last updated: May 5, 2025

1. Introduction

UltraCrew ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service. By accessing or using our Service, you consent to the collection, storage, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

2.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

2.2 Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

2.3 Health and Fitness Data

As part of our Service, we collect information related to ultra running activities, including but not limited to:

  • Nutrition and calorie intake during races
  • Physical condition information (aches, pains, bodily functions)
  • Mental state assessments
  • Race performance data
  • Aid station timing information

This information is used to provide insights and analytics to help improve race performance and strategies.

3. How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
  • To analyze race performance and provide insights for improving future races

4. Data Sharing and Disclosure

We may share your personal information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work.
  • With Your Crew: If you are a runner, we may share your race data with crew members you have designated in the app.
  • With Race Organizers: We may share anonymized and aggregated data with race organizers to help improve race conditions and aid station services.
  • For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.
  • For Legal Reasons: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access, update or delete the information we have on you
  • The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
  • The right to object - the right to object to our processing of your Personal Data
  • The right of restriction - the right to request that we restrict the processing of your personal information
  • The right to data portability - the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format
  • The right to withdraw consent - the right to withdraw your consent at any time where we relied on your consent to process your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: